VENDOR IN-HOME TRIALS
Serta iComfort,IComfort Hybrid, and Beautyrest Hybrid qualify for a 120 Night In-Home trial. The Vendor requires that you sleep on your mattress for a minimum of 30 nights to adjust to its unique comfort and support qualities. We will allow you to return the mattress for an exchange provided you are within the applicable trial period. Our standard comfort exchange fee of $150 applies to exchanges. We can not exchange any mattress more than one time per customer.
A one time delivery fee of $99 will be billed for all exchanges.
Adjustable Foundations and frames are excluded from In-Home trials.
The customer is responsible for paying the regular everyday price for all pillows, frames, and accessories originally offered for free if returning a mattress under any of the In-Home trial programs.
The merchandise must be exchanged in sanitary condition, free of tears, burns, and stains of any kind.
Furniture products and non-inventoried mattress options are not
eligible for refund unless otherwise noted below.
You may cancel an unopened item for a refund of the merchandise total less 20%
restocking fee prior to delivery by emailing email@example.com.
Refunds are issued within 2-3 business days.
Please note: if you return an item, the return shipping costs are your responsibility.
If your item arrives or is delivered damaged, please notify us Immediately at firstname.lastname@example.org so that we can expect the return shipment. We will work to get your item replaced by the manufacture ASAP.
If you have already accepted the package and notice missing
or damaged parts, please contact us immediately at email@example.com.
Any damage claim will not be accepted if more than 24 hours has passed.
If your product has a manufacturer's defect, we can either replace
the defective part, or, if necessary, the entire unit; we are happy to arrange for a prompt replacement after the claim is accepted by the manufacturer. Redelivery charge is the responsibility of the customer.
Soda City Mattress is unable to warranty or exchange a mattress that is stained or unsanitary.
All labels must be in tact for Soda City Mattress to process a warranty claim through the manufacturer.
Warranty time frames vary by manufacture and can be found below.
Simmons Warranty- www.beautyrest.com/Warranties/After-March
Serta Warranty- www.serta.com/warranty-registration
Coaster Furniture- Warranty-www.coastercompany.com/links/coa_policies.pdf
Malouf Warranty- www.maloufsleep.com/product-information/
Solstice Warranty- www.solsticesleep.com/warranty-registration